• Business Process Analyst

    Location US-FL-Miami
    Job ID
    Employment Type
    Regular Full-Time
    FLSA Status
  • Opportunity at a Glance

    The Business Process Analyst works closely with the business units to gain in-depth understanding of business processes, corporate governance, technology roadmap and the context in which the business operates.


    The Business Process Analyst is responsible for reviewing business processes from end-to-end to identify and address operational, financial and technological risks. Identify opportunities to improve efficiency.


    The Business Process Analyst will work closely with department managers, functional groups, stakeholders and technical staff to ensure the accuracy and timeliness of data and information in support of projects, regular business activities and perform certain technical and other business related tasks as needed. This position will report directly to the Manager of Operations.  The individual will also work closely with third party vendors, when necessary.


    • Build relationships across the enterprise to determine specific needs and pain points that can be addressed through process improvements and technology
    • Act as a technical SME to provide support to other departments in areas such as reporting, system administration, and project management
    • Conduct process analysis and produces effective business process documentation to achieve operational and system improvements
    • Work with departmental managers to outline the specific data needs for each business method analysis project
    • Produce meaningful reporting and data analytics to represent operational KPIs, and other business insights
    • Use data to create models that depict trends in the member base and the consumer population as a whole
    • Determine the meaning of data and explain how various teams and leaders can leverage it to improve and streamline their processes
    • Assist with corporate governance and control practices such as SOX, PCI, GDPR, and IT security.
    • Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level
    • Work closely with the PMO, Training, quality assurance, regulatory/compliance and stakeholders to ensure smooth "go live" when new systems or processes are moved into production.
    • Develop and maintain a solid knowledge of the federal, state and institutional policies and business processes. Displays willingness to share such knowledge with other stakeholders
    • Bilingual - Chinese preferred
    • Completes other duties as assigned


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

    •  Bachelor’s Degree in Engineering, Business and/or other related field or equivalent work experience required. Graduate degree preferred.
    • Business operations experience/background strongly preferred.
    • 3- 5 years experience modeling/designing business processes and/or analyzing data to support business decisions/hypotheses.
    • Practical experience in conducting data analysis and producing relevant KPIs.
    • Experience in corporate governance controls (SOX, PCI, GDPR) is highly desired.
    • Lean six sigma or related certification is highly desired.

    • Proven experience with technology implementation projects.
    • Salesforce experience is highly desired.
    • Demonstrated success establishing clear priorities to achieve business outcomes.
    • Strong teamwork and interpersonal skills. Ability to interact with all levels within the organization and work with multiple projects simultaneously.
    • Superior written and verbal communication skills.
    • Excellent organization skills; must be able to manage tasks and projects with minimal guidance.
    • Ability to work independently and make sound decisions with minimal supervision and direction.
    • Software skills required (Microsoft Project, Word, Excel, PowerPoint, Access, Visio and Outlook).


    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

    Who We Are

    The Association of Certified Anti-Money Laundering Specialists (ACAMS®) is the largest international membership organization dedicated to enhancing the knowledge and skills of anti-money laundering (AML) and financial crime prevention professionals who combat things like cybercrime, human trafficking, and terrorist financing. We help our members reach their full potential by providing extensive resources designed to develop and sharpen the skills required for superior job performance and career advancement. Its CAMS certification is the most widely recognized AML certification among compliance professionals worldwide. ACAMS works with a wide range of industries, from international and local governments to banks, credit unions and even casinos.


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