As a Manager of operations, this position offers an exciting opportunity to lead high-profile customer-focused initiatives that either explore new experiences or transform existing experiences.
This role will focus on all aspects of operations and the end-to-end customer experience and execution, process improvement and customer-focused initiatives across ACAMS. This would include initiatives that explore and test new consumer opportunities in market and/or Voice of Customer (VOC) initiatives that seek to understand customer insights and drive change in the current customer experience. This position plays a pivotal role in understanding the consumer needs, data, and business priorities to diagnose and drive meaningful actions.
Key aspects of this role include:
Who you are: You have a passion for customers, are naturally curious, and enjoy developing new approaches What we are looking for:
Essential Duties and Responsibilities:
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.
The Association of Certified Anti-Money Laundering Specialists (ACAMS®) is the largest international membership organization dedicated to enhancing the knowledge and skills of anti-money laundering (AML) and financial crime prevention professionals who combat things like cybercrime, human trafficking, and terrorist financing. We help our members reach their full potential by providing extensive resources designed to develop and sharpen the skills required for superior job performance and career advancement. Its CAMS certification is the most widely recognized AML certification among compliance professionals worldwide. ACAMS works with a wide range of industries, from international and local governments to banks, credit unions and even casinos.