Assistant Manager, Business Process

Location SG-Singapore | HK-Quarry Bay
Job ID
Location: Location
Employment Type
Regular Full-Time
FLSA Status
Global - Salaried

Opportunity at a Glance

Scope of employment shall include:

• Policy & Process Documentation
• Manage Promapp process and documents
• Training Materials Preparation
• Onboarding of Promapp for admin and users


Job Specific

• To support Senior Manager – Business Process to drive the improvement of operational performance and efficiency in business operations
• To support ongoing reviews of business processes across the organization, developing optimization strategies to support them
• To evaluate existing business processes by utilizing flowcharts, manuals, and other documentation outlining current practices. Assemble this data and study ways to make improvements to one or many steps to increase productivity, reduce cost, improve time management, or make needed changes to other aspects of the process
• To proactively manage all the potential risks on projects and recommend mitigating measures if required
• To create documentation outlining process improvements explaining changes and how to implement those changes. Collect data and write step-by-step instructions on how to change processes in a way that all involved parties can understand
• To coordinate with a cross-functional team to develop business process requirements to meet changing business needs. Ensure plans are clear and adopted quickly Assist in documenting departmental procedures and policy as applicable to process change

• To participate in initiatives for continuous process improvements and follow best practices
• To maintain regular QA activity to ensure the standard has been achieved
• To be responsible for onboarding and administration of Promapp by ensuring users are given access to the systems and processes


• To handle tasks assigned by the Management


Completes other duties as assigned.


• Strong university degree in any discipline
• Minimum of 6 years' experience in Banking Operations, Business Analysis or Project Management
• A very analytical mind and inclination for problem-solving
• Strong organizational skills and attention to detail
• Experience in Business Process Analysis
• Hands on experience with Business Process Management Software
• Knowledge of SalesForce administration and reporting is highly preferred
• Excellent computing skills in office software including Excel
(Formulas, Pivot Table, Data Management), Word (Mail Merge), Powerpoint and Outlook
• Fluency (speaking, reading and writing) in English
• Knowledge of other language(s) is a plus
• A “Do Whatever It Takes” attitude to get things done – either to meet individual or team objectives/goals
• Able to communicate effectively with all levels within organization
• Ability to learn and understand ACAMS’s services and training offerings (Study of the ACAMS Coursework is required)
• Familiarity with banking and finance, training, financial institution regulation or compliance a plus


We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19.   Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area.  All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.


Who We Are

The ACAMS is the largest international membership organization dedicated to enhancing the knowledge, skills, and expertise of AML/CTF and financial crime detection and prevention professionals. Our Certified Anti-Money Laundering Specialist (CAMS) credential and ACAMS Advanced Certifications, like CAMS-Audit and CAMS-FCI, are recognized as gold standards in AML certifications worldwide.

Members include representatives from financial institutions, regulatory bodies, law enforcement agencies, and other industry sectors. We help members reach their full potential by connecting them with like-minded professionals from all over the world through forums, international events, local chapters, and training opportunities including webinars, full-day seminars, international conferences, and live chats. Learn more about ACAMS, part of Adtalem Global Education, at

Commitment to Diversity and Inclusion

We pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each day. To us, diversity and inclusion needs to be intentional to be impactful. We don’t just welcome differences, we celebrate them. #WeAreAdtalem

To learn more about our commitment to Diversity and Inclusionclick here to visit our Diversity page.


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