The primary purpose of this position is to provide exemplary internal and external service and support to all customers, clients and internal colleagues by meeting established service level agreements in a professional and timely manner. Team members are expected to adhere to policies and processes while working in the best interest of the populations they serve while effectively utilizing available tools, systems and resources. Colleagues in the senior role are expected to be a role model, exemplify our organizational TEACH values and foster a culture of care at all times.
Manage and resolve all customer, sales and partnerships cases (call or email) within defined KPI’s (SLA, Quality and Customer Satisfaction) while providing excellent service experience to clients and members. This includes, but not limited to:
Responsible to provide end to end support for approved clients or partnerships. This includes, but not limited to:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The ACAMS is the largest international membership organization dedicated to enhancing the knowledge, skills, and expertise of AML/CTF and financial crime detection and prevention professionals. Our Certified Anti-Money Laundering Specialist (CAMS) credential and ACAMS Advanced Certifications, like CAMS-Audit and CAMS-FCI, are recognized as gold standards in AML certifications worldwide.
Members include representatives from financial institutions, regulatory bodies, law enforcement agencies, and other industry sectors. We help members reach their full potential by connecting them with like-minded professionals from all over the world through acams.org forums, international events, local chapters, and training opportunities including webinars, full-day seminars, international conferences, and live chats. Learn more about ACAMS, part of Adtalem Global Education, at www.acams.org.
Commitment to Diversity and Inclusion
We pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each day. To us, diversity and inclusion needs to be intentional to be impactful. We don’t just welcome differences, we celebrate them. #WeAreAdtalem
To learn more about our commitment to Diversity and Inclusion, click here to visit our Diversity page.