Operations Executive - Korean Speaking

Location SG-Singapore
Job ID
2021-121142
Location: Location
SG-Singapore
Institution
ACAMS
Department
Operations
Employment Type
Regular Full-Time
FLSA Status
Global - Salaried

Opportunity at a Glance

Reporting to the regional Operations Manager, the Service Operations Specialist is responsible for carrying out day to day ACAMS’ operational tasks whilst ensuring excellent service delivery to internal external clients or stakeholders.

Responsibilities

Manage and resolve all customer, sales and partnerships cases (call or email) within defined KPI’s (SLA, Quality and Customer Satisfaction) whilst providing excellent service experience to clients and members. This includes, but not limited to:

  • Data entry, order processing (including group orders), invoicing and member follow ups, reports etc.
  • Process customer requests submitted by telephone, email and other mediums.
  • Investigate and resolve customer complaints.
  • Maintain thorough and accurate customer service records.
  • Keep confidential records and financial information private and secure.
  • Learn how to use database systems and technology to deliver great customer care.

Support delivery of key events, ACAMS or Chapter, (face to face or virtual) tasks as assigned. This includes, but not limited to:

  • Event set up in system with workflows.
  • Managing ongoing registrations and reporting.
  • Shipping and logistics.
  • Onsite registration, managing temps and web hosting. 

Liaise, manage and execute other office/ admin/ operational tasks as assigned.

Qualifications

  • Bachelor’s Degree preferred.
  • Minimum of 2+ years of experience with financial services, compliance, fintech etc. companies.
  • Technology-savvy with proficiency in applications like MS Visio, MS Office especially Excel etc.
  • Fluent written and spoken English is a must, additional language proficiency preferred.
  • Customer service orientation with a demonstrated desire to exceed expectations – ability to work in a fast-paced environment whilst completing multiple requests and tasks within agreed timelines.
  • A “Do Whatever It Takes” attitude to get things done – to meet team and individual objectives/goals.
  • Strong attention to detail and ability to work well in a team.
  • Previous experience and proficiency with Salesforce CRM preferred.
  • Good numeracy and problem-solving skills.

EEO

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
 
As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19.   Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area.  All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.

 

Who We Are

The ACAMS is the largest international membership organization dedicated to enhancing the knowledge, skills, and expertise of AML/CTF and financial crime detection and prevention professionals. Our Certified Anti-Money Laundering Specialist (CAMS) credential and ACAMS Advanced Certifications, like CAMS-Audit and CAMS-FCI, are recognized as gold standards in AML certifications worldwide.

Members include representatives from financial institutions, regulatory bodies, law enforcement agencies, and other industry sectors. We help members reach their full potential by connecting them with like-minded professionals from all over the world through acams.org forums, international events, local chapters, and training opportunities including webinars, full-day seminars, international conferences, and live chats. Learn more about ACAMS, part of Adtalem Global Education, at www.acams.org.

Commitment to Diversity and Inclusion

We pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each day. To us, diversity and inclusion needs to be intentional to be impactful. We don’t just welcome differences, we celebrate them. #WeAreAdtalem

To learn more about our commitment to Diversity and Inclusionclick here to visit our Diversity page.

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