Sales Administrative Assistant

Location US-FL
Job ID
2022-121515
Location: Location
US-FL-
Institution
ACAMS
Department
Administrative
Employment Type
Regular Full-Time
FLSA Status
U.S. - Non-Exempt

Opportunity at a Glance

Supporting our sales team, this position will support internal and external customer requests through the maintenance of the company’s customer database by entering new and updated customer and account information and by answering inquiries, resolving problems, and fulfilling requests by email, phone, or chat working as a liaison between the sales manager and customer service.

Responsibilities

  • Performs data entry using word processing, spreadsheet, and customer resource management (CRM) tools.
  • Provides customer service via phone, email, or chat by answering questions concerning corporate products, services, and accounts and by updating and maintaining customer data.
  • Resolves problems by clarifying issues; researches and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
  • Performs a quality assurance check of data entered.
  • Maintains operations by following policies and procedures reporting needed changes.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Main liaison between sales manager and customer service.
  • Fulfill and support customer requests and orders.
  • Follows established department policies and procedures.

Qualifications

  • Location: Miami
  • High School Diploma or G.E.D certificate (College courses preferred).
  • A minimum of two to three years clerical and administrative duties; this includes experience in data entry, primarily entering alpha and numeric data.
  • Fluent in Spanish, reading and writing.
  • Fluent in Portuguese is a plus, but not required.
  • Proficient in MS Office including Outlook, Excel and Word.
  • Ability to learn quickly ACAMS products and services to better assist customer.
  • Strong customer service and people skills.
  • Keen problem solving abilities.
  • Ability to multi-task.
  • Ability to keep information strictly confidential.
  • Strong desire to succeed in an entrepreneurial environment.
  • Exceptional oral and written communications skills.
  • Must have strong prioritization skills and be able to handle multiple projects, changing priorities and a continually heavy work load.

EEO

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
 
As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.

 

Who We Are

The ACAMS is the largest international membership organization dedicated to enhancing the knowledge, skills, and expertise of AML/CTF and financial crime detection and prevention professionals. Our Certified Anti-Money Laundering Specialist (CAMS) credential and ACAMS Advanced Certifications, like CAMS-Audit and CAMS-FCI, are recognized as gold standards in AML certifications worldwide.

Members include representatives from financial institutions, regulatory bodies, law enforcement agencies, and other industry sectors. We help members reach their full potential by connecting them with like-minded professionals from all over the world through acams.org forums, international events, local chapters, and training opportunities including webinars, full-day seminars, international conferences, and live chats. Learn more about ACAMS, part of Adtalem Global Education, at www.acams.org.

Commitment to Diversity and Inclusion

We pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each day. To us, diversity and inclusion needs to be intentional to be impactful. We don’t just welcome differences, we celebrate them. #WeAreAdtalem

To learn more about our commitment to Diversity and Inclusionclick here to visit our Diversity page.

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