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This position is responsible for developing and expanding business with existing and new ACAMS’ customers in the US, by selling our suite of products and services to Financial Institutions throughout the US.
As a Manager of operations, this position offers an exciting opportunity to lead high-profile customer-focused initiatives that either explore new experiences or transform existing experiences.
This role will focus on all aspects of operations and the end-to-end customer experience and execution, process improvement and customer-focused initiatives across ACAMS. This would include initiatives that explore and test new consumer opportunities in market and/or Voice of Customer (VOC) initiatives that seek to understand customer insights and drive change in the current customer experience. This position plays a pivotal role in understanding the consumer needs, data, and business priorities to diagnose and drive meaningful actions.
Key aspects of this role include:
- Enable successful stakeholder relationships at all levels
- Anticipate and initiate change, demonstrate resilience, and help the team adapt
- Deliver ongoing feedback that is both challenging and supportive
- Ensure the team's work is aligned to short and long-term objectives
Who you are: You have a passion for customers, are naturally curious, and enjoy developing new approaches What we are looking for:
- A well-defined customer-focused vision across all of our products and services
- Develop a quality framework for customer interactions
- Measure the customer experience at each touchpoint for continuous improvement
- Participate in customer roadmaps to anticipate future needs
- Aptitude for creating customer personas to capture feedback in real time
The ideal part-time Legal Writer will be a capable writer with a strong legal background, preferably with some law school or a JD degree. Writers must be able to read statutes, understand legal issues in money laundering and summarize them into plain English for a general audience.
This position will respond to internal and external customer requests through the company’s customer database by entering new and updated customer and account information, answering inquiries, resolving problems, and fulfilling requests by email, phone, or chat. The position also assists in resolving escalated issues from Customer Care Specialists I.
This position works closely with the Chapter Manager in providing administrative and clerical support for ACAMS Chapters globally. The ACAMS Chapter Development Program aims to focus the association's international efforts in anti-money laundering education and training at a regional level. Chapters provide local forums to facilitate discussion, offer education targeting area-specific issues and foster professional networking among ACAMS members.
ACAMS’ mission to advance the knowledge and skills of the anti-money laundering (AML) and financial compliance community is anchored in our world-class information and training resources. Our membership’s commitment and contributions to the Association is paramount to our education efforts, whether it is an annual AML survey, breaking compliance news, instructional white paper or AML training webinar
The primary responsibility of the Manager, Membership and Chapters is to provide the vision and leadership necessary to support the association’s strategy and mission in four areas:
- Increase membership and retention of members
- Reach and engage financial crime prevention professionals populations that are underserved
- Develop a collaborative working relationship with regional and functional teams, to ensure that membership campaigns and support systems are integrated with program development, reflect international priorities and respond to the existing and anticipated needs of members
- Lead ACAMS chapter development program focused on supporting the association’s international education and training at a local level
The Administrative Assistant II will perform routine office, clerical and cashiering functions according to departmental procedures and supports the Student Accounts Staff as needed.
The international editor should have a strong background in magazine publication and, preferably, some knowledge of international financial crime prevention, financial regulation and associations. The international editor will report to the editor-in-chief on a daily basis and will plan, coordinate, review, edit and contribute content for all platforms of the magazine and social media. The international editor will be expected to decide which ideas should be pursued, edited or dropped in order to meet the high-quality standards of the award-winning publication and its members.
The Business Process Analyst works closely with the business units to gain in-depth understanding of business processes, corporate governance, technology roadmap and the context in which the business operates.
The Business Process Analyst is responsible for reviewing business processes from end-to-end to identify and address operational, financial and technological risks. Identify opportunities to improve efficiency.
The Business Process Analyst will work closely with department managers, functional groups, stakeholders and technical staff to ensure the accuracy and timeliness of data and information in support of projects, regular business activities and perform certain technical and other business related tasks as needed. This position will report directly to the Manager of Operations. The individual will also work closely with third party vendors, when necessary.
This position is responsible for creating marketing plans and implements long and short-term marketing strategies in order to meet institution objectives. This includes development and execution of marketing plans that competitively position the institution by establishing and maintaining a consistent image, marketing communications, branding initiatives, targeted marketing activities, and vendor selections.