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The SeniorManager of Sales Operations position offers an exciting opportunity to lead high-profile sales-focused initiatives that explore sales effectiveness and transforms existing experiences within our growing global organization. Founded in 2001 and headquartered in Miami, Florida, ACAMS®, the Association of Certified Anti-Money Laundering Specialists, is the largest international membership organization dedicated to enhancing the knowledge, skills and expertise of anti-money laundering and financial crime detection and prevention professionals.
ACAMS has operations across the Americas, Europe and Asia and provides a wide range of anti-financial crime services including membership resources and networking, Certified Anti-Money Laundering Specialist (“CAMS”) certification, boot camps, training and publications. ACAMS is also a leader in the industry in international conference attendance and publishes two of the industry’s top-read titles at the multiple award winning ACAMS Today and ACAMS’ moneylaundering.com.
At ACAMS, an effective sales organization is a top priority and this dynamic role will focus on the end-to-end sales process, execution, and results-focused initiatives across the organization. This position plays a pivotal role in understanding the customer buying pattern, forcasting, data and business priorities to diagnose and drive meaningful actions. This role sits at the intersection of sales, marketing, product and ops, and as such will require robust prioritization and data-driven decision-making to ensure our teams are working against the right goals and have the tools needed to achieve them.
Responsible for the overall planning, coordination, and implementation of all global projects aligned with the company strategy, vision, commitments, and goals. This position provides guidance and technical expertise to all areas within the company.
This position requires excellent negotiation, leadership, planning, decision-making, and problem-solving skills, as well as a strong working knowledge of project management processes and methodologies such as agile and waterfall.
In-between projects, the position will conduct extensive, accurate analyses of the organization's existing business operations, and will provide data-driven recommendations to impact the company’s efficiency, bottom line, and our customers’ experience.
This position will support internal and external customer requests through the maintenance of the company’s customer database by entering new and updated customer and account information and by answering inquiries, resolving problems, and fulfilling requests by email, phone, or chat working as a liaison between the Manager, Sales Analytics & Operations, Account Managers and customer service.
This position will respond to internal and external customer requests through the company’s customer database by entering new and updated customer and account information, answering inquiries, resolving problems, and fulfilling requests by email, phone, or chat. The position also assists in resolving escalated issues from Customer Care Specialists I.
The Senior Financial Analyst is a collaborative, strategic, and value-added financial partner who works with senior leadership and department budget owners to provide guidance, support and expertise for all financial activities. This position is responsible for financial planning, forecasting, analysis and reporting to senior management to monitor ongoing financial performance as well as support decision making and strategic planning for ACAMS. The Senior Financial Analyst position also actively works to increase the accuracy of forecasting and improve the financial performance of the business units they are responsible for.
This position is responsible for developing and expanding business with existing and new ACAMS’ customers in the US, by selling our suite of products and services.
Who is ACAMS?
The Association of Certified Anti-Money Laundering Specialists (ACAMS) is the largest international membership organization dedicated to enhancing the knowledge and expertise of financial crime detection and prevention professionals, from a wide range of industries, in both the public and private sectors.
ACAMS serves its members with extensive resources designed to develop and sharpen the skills required for superior job performance, and career advancement including certification,
moneylaundering.com (the industry’s leading online news and information resource), ACAMS Today (the premier AML magazine) international conferences, full day seminars, web seminars, customized training and peer networking opportunities.
The CAMS designation is the most widely recognized AML certification among compliance professionals worldwide. Candidates who pass the rigorous CAMS examination distinguish themselves as experts fully qualified for the demanding anti-money laundering duties in business and government.
This position is responsible for producing a portfolio of successful virtual conferences and webinar training programs geared towards senior-level compliance executives. This position reports directly to the Director of Global Events and oversees the virtual conferences and webinar productions.
This position is responsible for developing and expanding business with existing and new ACAMS’ customers in China, by selling our suite of products and services.